FAQ's

What is included in my preparedness book purchase?

FamBridge® Booklet
Presentation Folder (to protect your book and documents you may wish to include)
Pen (Gunmetal Grey)
Pencil (Blue)
Eraser
Letter “To My Loved Ones” (or you may wish to write your own)

What is included in my FamBridge Online Document?

Online PDF document and 1 months access to update your information, print or save to your own USB.

An email will be sent close to the end of your 30 days access as a reminder to complete and submit your final document information to then receive your PDF version for download and saving.

If you require the ability to come back and change or update your information after the initial 1 months access, the FamBridge Membership as outlined is a further option to purchase giving you unlimited access for a further 12 months.

What is included in my FamBridge Membership?

12 Months access to update at any time, your online document previously purchased. Renewable each year on your original purchase date. (just over $2 per month for peace of mind to update your information at any time with a change of circumstance)

You will receive your very own FamBridge USB, it will be mailed to you via Australia Post next business day after purchase. Save your online document, other certificates, important documents or photos.

The FamBridge USB is unique in the fact it will be recognisable by our logo and picture in amongst other USB's and you can show it to your family or trusted person so they will know your information is saved on it.

Checklists.

Exclusive access to updates and information.

Bi Monthly Newsletters will be emailed to you.

A reminder email will be sent to renew your membership close to the end of your 12 months.

Am I able to purchase this as a gift for a loved one?

Yes, just mark product as a gift during purchase.

What is included in the book and the online document?

Easy to complete customised questions for life administration for Australian individuals. Beautifully presented book with 52 pages where you can complete applicable questions to your circumstances.

The online document has the same questions available for completion. Unlimited typing so you can include as much or as little information as you require.

Do you store my credit card details?

No. We do not store any credit card information.

Security of my information?

Once completed store your book or online document / USB securely with your important documents or in a safe.

How do I store my online document?

We advise to save your copy to a USB or if you are a Member to the provided FamBridge USB and keep in a safe place with your vital documents. After updates are made it is best to save over the original on the USB that way you will always have the latest version available. You can print off a copy if you wish but it is not necessary as you might make changes at any time and therefore printing unnecessarily. Just keep your most updated document on your USB for ease of access if family need to take over your care.

What happens if FamBridge updates the document?

FamBridge reserves the right to update and produce a new version of the FamBridge Portfolio at any time.

How do I get notified of any updates?

Becoming a Member not only allows you the 12 months access and you will receive notification of any new products or updates.

Subscribe to our newsletter via the website.

Who should I advise that I have prepared this document?

Your trusted family member, executor, power of attorney or lawyer. In case of emergency or on passing away it is advised that someone knows of your portfolio. A discussion with family is a good way for them to know you are organised.

How much information can I put into my document?

The preparedness book is limited to writing space and we have included blank lined pages for further information.

The online document is unlimited and you can include as much or as little information you feel is necessary.

Throughout there are sections where you can upload copies of documents such as birth certificates, family members death certificates, divorce documents.

Am I able to contact you to discuss the portfolio if I get stuck?

Yes, we will help you through completing your document or queries you may have. Contact us on 0497 613 433 Monday to Friday between office hours 9am – 5pm or message us via email info@fambridge.com.au anytime 7 days per week.

How long does it take to complete the document?

The book is at your leisure no time limit.

The online document has 1 month included in purchase.

Membership to the online document allows a full 12 months access.

What will I need to complete the document?

Personal information, utility and service provider information. The questions are self-explanatory, but you may need to check your documents to fill in the details.

Can I update my information at anytime?

For the book we suggest using the pencil where you may have a change of provider or motor vehicle etc and wish to update.

For the online document access is available to you 24/7.

What happens if my USB is faulty?

How long will it take to receive my USB?

Upon purchase of your online document your USB will be mailed to you the next business day.